Privacy Policy

Personal Brand Coaching LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines our strict protocols regarding the collection, use, and safeguarding of your information when you access our website, professional coaching services, and mobile messaging programs.

By using our website or services, you agree to the terms outlined in this Privacy Policy and our associated Terms and Conditions.

1. Information We Collect

We collect the following types of personal information directly from you, automatically through website interaction, or via verified third-party integrations:

• Personal Identifiers: Legal name, email address, phone number, and social media identifiers.
• Financial Data: Payment method, billing address, and transaction history. We utilize encrypted third-party payment gateways and do not store full credit card numbers.
• Demographic Information: Professional industry, experience level, and educational background (if voluntarily provided).
• Technical & Geolocation Data: IP address, device hardware identifiers, operating system, and browser-based location data.
• Behavioral Data: Session duration, clickstream data, browsing patterns, and interaction with our digital coaching resources.
• Marketing Preferences: Opt-in records, communication frequency settings, and interest-based tags.

2. How We Use Your Information

Personal Brand Coaching LLC utilizes your data for the following administrative and professional purposes:

• To operate, manage, and deliver our brand strategy and coaching programs.
• To deliver recurring automated transactional SMS (e.g., session confirmations and appointment reminders).
• To deliver recurring automated marketing SMS (e.g., weekly brand tips and program updates) to users who have provided express 1-to-1 written consent.
• To process financial transactions and issue necessary tax documentation.
• To perform advanced behavioral analytics to optimize our marketing efficiency and website performance.
• To detect, prevent, and mitigate security vulnerabilities or fraudulent activity.

3. Remarketing, Pixels & Tracking (The "Firewall")

We utilize advanced remarketing tracking technologies, including the Meta Pixel, Google Tags, and other behavioral beacons. These tools collect personal data—such as email addresses and browsing history—to deliver customized advertisements and retargeted content across third-party platforms.

SMS Data Silo: Notwithstanding any other provision in this policy, all SMS opt-in data and mobile identifiers are strictly excluded from these tracking and remarketing activities. Personal Brand Coaching LLC does not share mobile data or opt-in consent with any third-party advertising partners, affiliates, or "Hero Pixels" for retargeting purposes.

4. Cookies & Web Beacons

We utilize Essential (functional), Performance (analytics), and Marketing cookies. These technologies are used to personalize your experience and track session integrity. You may adjust your browser settings to decline cookies; however, this may limit the functionality of our coaching portal. For further information, visit AllAboutCookies.org.

5. Information Sharing & Disclosure

Personal Brand Coaching LLC does not sell, trade, or rent your personal data. We share information only with:

• Verified Service Providers: Secure partners assisting in payment processing (e.g., Stripe/PayPal) and CRM infrastructure.
• Legal Mandates: When required to comply with federal laws, the TCPA, or carrier-specific regulatory audits.
• Business Transitions: In the event of a merger, acquisition, or restructuring.

6. Data Security & Technical Safeguards

We implement a multilayered security architecture to protect your personal identifiers, including SSL (Secure Sockets Layer) encryption, advanced firewalls, and role-based access control. While we maintain commercially reasonable standards of protection, no internet-based transmission is 100% secure, and absolute protection cannot be guaranteed.

7. Your Privacy Rights (CCPA/GDPR/TCPA)

Regardless of your geographic location, Personal Brand Coaching LLC provides the following rights to all users:

• Right to Know/Access: You may request a record of the data we collect and its intended use.
• Right to Deletion: You may request the permanent removal of your personal information from our databases.
• Right to Correction: You may rectify inaccurate or incomplete data.
• Right to Opt-Out: You may revoke consent for automated marketing at any time (via the 'STOP' keyword for SMS or unsubscribe links for email).

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

We are headquartered in the United States. If you are accessing our Services from the EU, EEA, or other international jurisdictions, your data will be transferred to and processed in the U.S., where privacy laws may differ from your home country.

9. Children’s Privacy

Our Services are directed to professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. Any such data discovered will be purged immediately.

10. FTC & TCPA Compliance

Personal Brand Coaching LLC is governed by the Federal Trade Commission (FTC). We adhere strictly to the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Marketing communications are strictly limited to the hours of 8:00 AM to 9:00 PM in the recipient’s local time zone.

11. Contact Information

If you have questions regarding this Privacy Policy or wish to file a formal data request, please contact us directly:

Personal Brand Coaching LLC
Email: [email protected]
Web: personalbrandcoachingllc.com